Description: Brookdale Senior Living's algorithm-based staffing system, "Service Alignment," reportedly left facilities understaffed, leading to critical incidents. For example, on April 21, 2021, Louise Walker, a resident at Brookdale's Jacksonville facility, died after falling and being left unattended for over two hours. State investigators cited Brookdale for medical neglect. The algorithm has been linked to multiple incidents of neglect, injuries, and deaths, prompting lawsuits.
Entities
View all entitiesAlleged: Brookdale Senior Living developed and deployed an AI system, which harmed Louise Walker , Residents of Brookdale facilities , Families of residents of Brookdale facilities and Staff members of Brookdale facilities.
Incident Stats
Incident ID
716
Report Count
1
Incident Date
2021-04-21
Editors
Incident Reports
Reports Timeline
washingtonpost.com · 2024
- View the original report at its source
- View the report at the Internet Archive
Two decades ago, a group of senior-housing executives came up with a way to raise revenue and reduce costs at assisted-living homes. Using stopwatches, they timed caregivers performing various tasks, from making beds to changing soiled brie…
Variants
A "variant" is an incident that shares the same causative factors, produces similar harms, and involves the same intelligent systems as a known AI incident. Rather than index variants as entirely separate incidents, we list variations of incidents under the first similar incident submitted to the database. Unlike other submission types to the incident database, variants are not required to have reporting in evidence external to the Incident Database. Learn more from the research paper.
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