Centrelink

2015-07-01

Australian Department of Human Services (DHS)’s automated debt assessment system issued false or incorrect debt notices to hundreds of thousands of people, resulting in years-long lawsuits and damages to welfare recipients.

2023-03-15

A Guardian journalist was able to verify their identity and gain access to their own Centrelink self-service account using AI-generated audio of their own voice along with their customer reference number, shortly after voiceprint was deployed for ID verification.